At SHIRO LIGHT, we value your trust. Whether you are using our technology services, wholesale sourcing solutions, or medical and travel-related services, protecting your personal data and respecting your privacy is a top priority for us.

This Privacy Notice explains what personal data we collect, why we collect it, how we use it, how we protect it, and the rights you have in relation to your personal data.

1. Who is responsible for your personal data?

SHIRO LIGHT is operated by [Insert Legal Company Name], registered in India, and acts as the data controller for personal data collected through our website www.shirolight.com and our official communication channels.

This means we determine how and why your personal data is processed across all our services, including but not limited to:

• Technology and software services

• Wholesale / B2B sourcing

• Medical tourism coordination

• Visa and travel-related assistance

2. Why do we process your personal data?

We process personal data only where there is a lawful basis to do so. This includes processing necessary to:

• Respond to enquiries and provide quotations

• Fulfil orders and manage sourcing or service delivery

• Coordinate education, visa, or medical travel services at your request

• Communicate with you about your enquiries, orders, or services

• Send service-related updates and, where permitted, promotional communications

• Improve our website, services, and customer experience through analytics

• Comply with legal, regulatory, and contractual obligations

3. What types of personal data do we collect?

Depending on how you interact with SHIRO LIGHT, we may collect the following categories of data:

a) Identity & Contact Data

• Full name

• Email address

• Phone number / WhatsApp number

• Billing and delivery address

• Company name and designation (for B2B enquiries)

b) Transaction & Payment Data

• Payment confirmation details

• Invoice and order records
  (Note: We do not store full bank or card details.)

c) Service-Specific Data

Collected only when necessary and with your consent, such as:

• Academic or professional background (education consultancy)

• Passport or travel-related documents (visa or travel support)

• Medical information relevant to treatment coordination (medical tourism)

d) Technical Data

• IP address

• Browser type and device information

• Website usage data and cookies

e) Communication Data

• Emails, messages, enquiry forms, feedback, and support requests

4. Where and how is your data processed?

Your personal data is primarily processed in India.

Where necessary to deliver our services, data may be shared with trusted partners or service providers, including those located outside your country or outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

5. Who do we share your personal data with?

We share personal data only on a need-to-know basis and never sell your data.

Your data may be shared with:

• Hospitals, clinics, educational institutions, or consultants (only with your consent)

• Logistics providers, suppliers, and payment processors

• IT service providers (hosting, email, analytics, CRM tools)

• Legal, regulatory, or government authorities where required by law

All third parties are required to handle your data securely and only for the purposes specified by SHIRO LIGHT.

6. Cookies & analytics

Our website uses cookies and similar technologies to:

• Ensure website functionality

• Analyze traffic and usage patterns

• Improve performance and user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

7. How long do we retain your data?

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Notice

• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

8. Your data protection rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

9. Data security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

10. Third-party links

Our website may contain links to third-party websites. SHIRO LIGHT is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy notices before sharing personal data.

11. Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.

12. Contact us

If you have questions, concerns, or requests related to this Privacy Notice or your personal data, please contact us at:

Email: support@shirolight.com
Website: www.shirolight.com